Motorcycle Rental Agreement – General Terms and Conditions
Contracting Parties:
LESSOR: Tender Touch, LDA, legal person number 518174034, with headquarters at Estrada Nacional 10-1 Nº189 Loja, 2815-892 Sobreda, hereinafter referred to as RENT.MOTO.PT.
AND
LESSEE/CLIENT: The natural or legal person identified in the Specific Rental Agreement (hereinafter referred to as “Agreement”), who rents the motorcycle and assumes the responsibilities described herein.
1.1. RENT.MOTO.PT, a project of Tender Touch, Lda., has as its objective to provide motorcycle enthusiasts the opportunity to rent motorcycles and scooters of various segments. Our mission is to offer a high-quality driving experience, in excellent conditions, whether for tourism, leisure, or for those who wish to feel the thrill of riding a two-wheeled vehicle.
1.2. The present contract has as its object the rental without driver of the motorcycle (hereinafter “Vehicle”) identified in the Agreement, including its accessories and equipment, for the period of time and under the conditions here stipulated.
2.1. Age and Driving License: The Lessee and any authorized driver must comply with the following minimum requirements:
2.2. License Validity: The presented driving license must be valid and recognized in Portuguese territory and in the European Union, and must be in accordance with the requirements of traffic authorities and the insurance company.
2.3. Verification and Refusal of Rental: RENT.MOTO.PT reserves the right to assess the driving experience of the Lessee. Rental may be refused and the contract canceled, without right to refund of any amount already paid, in the following situations:
3.1. Fleet: The fleet of RENT.MOTO.PT consists of motorcycles and scooters advertised on the official website, rent.moto.pt, including but not limited to models like KTM Adventure 890 R Rally, Yamaha Tenere Rally 700, BMW R1300 GS, Honda PCX125, among others. The specific Vehicle rented is detailed in the Agreement.
3.2. Inspection and Damage Checklist:
3.3. Included and Extra Equipment:
3.4. Responsibility for Equipment: In case of loss, theft, or damage of the extra rented equipment, the cost of repair or replacement will be charged to the Lessee. If this cost exceeds the security deposit, RENT.MOTO.PT reserves the right to demand payment of the remaining amount.
4.1. Security Deposit:
4.2. Fuel Policy:
Clause 4-A – Cancellation and Refund Policy for Online Reservations
Reserving a vehicle implies its immobilization for the selected dates, preventing RENT.MOTO.PT from making it available to other interested parties. In case of cancellation or alteration of the rental period by the Renter, the following conditions apply:
Refund Terms and Amounts (Cancellation Before Pickup):
More than 7 business days in advance: 100% refund of the amount paid.
Between 7 and 5 days in advance: 70% refund of the amount paid, with the remaining 30% retained as compensation for the loss of business opportunity.
Between 5 and 3 days in advance: 50% refund of the total reservation amount.
Less than 24 hours in advance or no-show: No refund.
Early Returns:
If the Renter decides to return the motorcycle before the date and time stipulated in the Rental Agreement, they will not be entitled to any refund or credit for unused days or hours.
Refund Methods:
For payments made via PayPal, the refund will be processed in the same way.
For payments made via Multibanco Reference (MB), the refund will be made via bank transfer, and the Renter must provide a valid NIB/IBAN.
Charges and Fees:
From all amounts to be refunded to the Renter, bank fees or transaction costs associated with the refund process will be deducted, these costs being the sole responsibility of the customer.
Exceptions:
As stipulated in Clause 2.3, if the rental is refused at the time of delivery due to lack of experience or skill of the driver, there will be no refund of any kind.
5.1. Mileage Limits:
5.2. Geographic Limits and GPS Monitoring:
6.1. Basic Insurance: All vehicles from RENT.MOTO.PT are covered by mandatory third-party liability insurance.
6.2. Own Damage, Theft, and Total Loss:
7.1. Late Return:
7.2. After-Hours Return:
8.1. In case of accident, mechanical breakdown or any other incident, the Lessee is obliged to contact RENT.MOTO.PT immediately and in the first place so that the assistance procedure may be activated.
8.2. If it is not possible to contact the store, the Lessee must directly contact the travel assistance number provided in the insurance policy, which is delivered together with the Vehicle’s documentation.
8.3. The Lessee must remain in permanent and available contact during the entire rental period.
9.1. The Lessee is responsible for the Vehicle during the entire rental period and undertakes to:
a) Use the Vehicle with the diligence of a good driver, respecting all rules of the Road Code and other applicable legislation.
b) Not use the Vehicle for illegal purposes, races, contests, sports events, or any activity that endangers its mechanical integrity.
c) Not sublease, transfer, or lend the Vehicle to third parties not authorized in the contract.
d) Ensure that the Vehicle is properly parked and locked with the provided security devices when not in use.
e) Not carry out any repair or mechanical alteration on the Vehicle without prior and written authorization from RENT.MOTO.PT.
f) Be solely responsible for the payment of all fines, penalties, toll fees, and other sanctions occurring during the rental period. RENT.MOTO.PT will charge an administrative fee for managing each of these cases.
10.1. RENT.MOTO.PT reserves the right to terminate the contract immediately and unilaterally and to recover the Vehicle at the Lessee’s expense, in case of breach of any of the clauses of this contract, namely:
a) Use of the Vehicle by an unauthorized driver.
b) Violation of established geographic limits without authorization.
c) Use of the Vehicle for illegal or negligent purposes.
d) Failure to pay due amounts.
10.2. In case of termination due to Lessee’s breach, no refund will be granted for any amounts already paid, including rental and deposit.
11.1. By entering into this contract, the Lessee consents that their personal data (name, contact, driving license number, etc.) be collected and processed by Tender Touch, Lda. for purposes related to rental management, billing, insurance handling, and legal compliance, in accordance with the General Data Protection Regulation (GDPR).
11.2. As stipulated in Clause 5.2, the Lessee acknowledges and accepts that the Vehicle is equipped with a geolocation (GPS) device for security purposes.
11.3. For more details about how your data is handled, the Lessee can consult the Privacy Policy available on the website rent.moto.pt.
12.1. This contract is governed by Portuguese law.
12.2. In case of any dispute arising from the interpretation or execution of this contract, the parties agree to seek an amicable solution.
12.3. If an amicable resolution is not possible, the parties may resort to alternative consumer dispute resolution entities, such as CIAB – Center for Consumer Information, Mediation, and Arbitration, and CNIACC – National Center for Consumer Conflict Information and Arbitration, as informed in RENT.MOTO.PT channels.
12.4. For the resolution of all issues not amicably or alternatively resolved, the competent jurisdiction is agreed to be the District Court of Lisbon, with express waiver of any other.
13.1. The Specific Rental Agreement (document signed at pickup), the Inspection Checklist, and these General Terms and Conditions constitute the full agreement between the parties, overriding any prior communication or agreement.
13.2. Any amendment to this contract or its annexes is only valid if made in writing and signed by both parties.
13.3. If any clause of this contract is declared null or unenforceable, such shall not affect the validity of the remaining clauses, which shall remain in effect.
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